I live beyond the practice boundaries. Will a doctor visit me at home?
Unfortunately we are unable to offer this. Although anyone can register with Practice Plus, NHS policy states practices are not obliged to offer home visits for patients who live beyond their boundaries. If you are unable to leave your home, phone consultations are usually available, but if you need to see a doctor in person and cannot make it to your local Practice Plus surgery, please call NHS 111 who will do their best to help you.
How should I prepare for my consultation?
If you’re seeing your GP in person, make sure you arrive in good time and think about what you want to say. Loose, comfortable clothing is a good idea if you are having a physical examination.
If you’ve booked a telephone consultation, these tips will help you have the best experience:
- Have your phone or chosen device close to hand, charged and with the volume on
- Make sure you’ve got a good signal
- Find a quiet, private location and wait for your doctor to call
How does the consultation start?
If you have booked a telephone consultation we will provide you with a two hour time slot within when the call will take place. Please keep your phone to hand and switched on. Please also ensure your contact details are updated on our records via your online Personal Health Hub.
I’ve booked my appointment. What happens now?
If you are booking a same day appointment, you will get a confirmation advising you of the time for your appointment. For all routine appointments you will get a text reminder 24hrs before your appointment. If you no longer wish to attend your appointment, you can cancel it by logging into your online Personal Health Hub. Alternatively you can call us on 0300 130 3333.
Can I book a face-to-face appointment?
Yes. All consultations with Practice Plus doctors and nurses can be booked via our website or through your online Personal Health Hub after you have used the online health assessment tool to check your symptoms. Alternatively you can book an appointment by calling 0300 130 3333 between 8am and 8pm, seven days a week. If you know that you require a physical appointment for a particular service, such as an immunisation or cervical smear, please book online, or contact our team directly on 0300 130 3333 or email us at firstname.lastname@example.org and we will arrange this for you as soon as possible.
I missed my appointment. What happens now?
If you miss your consultation and still need to see or speak to a doctor, please re-book a new appointment via your online Personal Health Hub or by calling 0300 130 3333.
Can I choose to see or speak to a female or male GP?
Yes. You can request this when you book your appointment; however this is subject to availability and may not be available in every event.
How do I book an appointment?
It depends on what type of care you need. If you are booking a follow-up appointment or we’ve asked you to come in for physical examination or vaccination, go to www.practiceplus.co.uk or log in to your Personal Health Hub and choose ‘Book a routine appointment’.
If you are ill, choose ‘I feel unwell’ and we’ll quickly check your symptoms before recommending the best course of action. You can also call 0300 130 3333 for any type of appointment.
Do you do same-day appointments, or must I book in advance?
We aim to offer you a telephone or face-to-face appointment within 48 hours, and often the same day. You can book routine appointments in advance through your online Personal Health Hub or on the telephone. If you use check your symptoms via your online Personal Health Hub we may be able to offer you an appointment sooner, depending on the results and whether or not this will best suit your needs.
Is a telephone consultation as good as seeing a GP in person?
Yes. Many medical issues can be safely and effectively diagnosed and treated by telephone. In fact, most NHS practices now offer such consultations. All Practice Plus clinicians are extensively trained in delivering care this way. Of course, if you prefer to see a healthcare professional in person, or if your condition needs a physical examination, you are always welcome to make a face-to-face appointment.
How can GPs pick up all symptoms via a telephone call?
All Practice Plus clinicians have extensive experience and training in delivering telephony-based and digital health care. Our experience has been that many conditions can be safely dealt with by telephone. When a face-to-face appointment is required, we’ll arrange this for you straight away.
I’m going abroad. Can I use Practice Plus when I’m away?
You can access your Personal Health Hub if you’re abroad. However we are unable to provide consultations or medical assistance if needed. If you require urgent medical assistance when you are abroad, please contact the local medical service and consult your travel insurer.
Can I choose which GP I see or speak to?
Your appointment is usually with whichever GP is available at your requested time. However, if you want an appointment with a specific doctor let us know by calling 0300 130 3333 or emailing email@example.com and we will do our best to arrange it. All Practice Plus doctors are fully qualified and registered with the General Medical Council. Whichever GP you see or speak to, they will have full access to your entire NHS medical record.
When is Practice Plus open?
We offer extended opening hours to make it easier for you to get the care you need. Our surgeries are also open at weekends. You can check the opening hours of all our surgeries at www.practiceplus.co.uk/locations or by calling 0300 130 3333.
Our healthcare professionals answer your phone calls from 8am to 8pm every day. You can also get healthcare information and advice 24/7 at www.practiceplus.co.uk.
How quickly can I get an appointment?
We’ll offer you a telephone or face-to-face appointment within 48 hours – and very often on the same day.
If the time offered doesn’t suit you, you can choose to book for another time on another day.
If you require urgent care you can check your symptoms via your online Personal Health Hub. Once you’ve told us about your symptoms, we may be able to offer you an appointment with a nurse, healthcare assistant or pharmacist even more quickly, if we feel that they will be best able to meet your needs.
Can I get a sick/fit note from Practice Plus?
Yes, Practice Plus GPs can issue medical sick notes and just like any NHS GP, they will need to assess your condition and fitness to work in full before issuing a note. This may be in a face-to-face examination or by telephone, depending on your circumstances.
I need a translator for my appointment. How do I get one?
You can let us know during the registration process or by phoning us or messaging about your need. If there is a need for an urgent appointment, and subject to availability, an interpreter can be available for you within 24 hours. We require at least three days’ notice to be able to provide an interpreter for a routine appointment and our clinicians also have access to Language Line if necessary.
I need a face-to-face appointment. How do I get one?
Telephone consultations are extremely convenient. But there are times when a face-to-face appointment is necessary. If, after you’ve told us about your symptoms, we decide a face-to-face appointment is best for you, we will arrange it. The same goes for routine examinations, screenings and vaccinations. You are of course welcome to request a face-to-face appointment at any time if you prefer to see a GP in person.
Will I always see or speak to the same doctor?
We realise it can be important to see or speak to the same doctor. If you want to see a particular GP please tell us and we’ll do everything we can to make it happen. Please bear in mind you might have to wait slightly longer for an appointment. Whichever GP you see or speak to, they will have full access to your full GP record.