I need medicine urgently, but can’t get an appointment. What do I do?
How can I find out more about what I’ve been prescribed – and why?
If you have any concerns regarding your prescription, please discuss it with your clinician or alternatively call us on 0300 130 3333 and a member of our team will be able to help. You can also send us your query via your online Personal Health Hub, by clicking on My Medicines and our team will be able to provide you the support you require.
Is my prescription dispensed by Practice Plus?
All prescriptions are dispensed by pharmacists in the pharmacy of your choice.
How soon will be my prescription be ready?
If your doctor writes you a prescription it will be sent electronically, via the NHS system, to your preferred pharmacy. We send it straight away, but it can sometimes take up to three hours to reach your pharmacy where your medicine will then be dispensed. We would recommend checking timeframes with your nominated pharmacy just in case there may be a delay, for example if certain medicines are out of stock.
If you are prescribed controlled medication, you will need a printed prescription that will be posted to your preferred pharmacy, or given to you if you are seeing your doctor in person.
I need a repeat prescription. How do I request one?
Repeat prescriptions can be ordered via your online Personal Health Hub. Please order yours in plenty of time, at least three working days before you need to collect your medicine. If you prefer not do to this online, you can still order your repeat prescription face-to-face at your Practice Plus surgery by dropping in your repeat prescription order request in at that surgery.
I have an NHS exemption certificate. Do I have to pay for my prescription?
If you are exempt from NHS prescription charges, show your certificate in the pharmacy and complete the declaration form. You can then get your prescription free of charge.
How long is my prescription valid for?
Most NHS prescriptions are valid for six months, others only 28 days. To check when your prescription was issued please contact 0300 130 3333.
There is a problem with my prescription, what do I do?
Can I change my preferred pharmacy to another one?
Yes. You can change it in your Practice Plus online Personal Health Hub, by clicking ‘My Medicines’ and choosing ‘Select a Pharmacy’. You can also contact the new pharmacy and tell them you wish to switch to them. They can take care of the rest. Or you can let the doctor know directly during a telephone or face-to-face consultation.
What is a preferred pharmacy and how do I choose mine?
You will be asked to nominate a ‘preferred pharmacy’ when you register with Practice Plus. This will be the pharmacy where the majority of your prescriptions are sent if your doctor prescribes you medicine. Here’s how to nominate your preferred pharmacy:
- Nominate your pharmacy online during registration or in your Practice Plus online Personal Health Hub, by clicking My Medicines, or
- Tell us your choice during any of your appointments, or
- Email us at firstname.lastname@example.org with the name and address of your preferred pharmacy, or
- Call us on 0300 130 3333 to speak to a member of the team and advise them of preferred pharmacy, or
- Go in to the pharmacy and tell them you wish to nominate them
Are Practice Plus prescriptions NHS prescriptions?
Yes. We are an NHS practice. So if you are prescribed medicine that is available on the NHS, you will be given an NHS prescription.
What happens if I’m prescribed medicine?
If your Practice Plus GP prescribes you a medicine, your NHS prescription will be issued and sent electronically to the pharmacy you selected when you registered. You can then collect your medicine from that pharmacy and either pay the relevant NHS charges or complete a declaration to say you are exempt from NHS charges. This is a standard procedure for most NHS prescriptions.
Prescriptions which cannot be issued electronically (as is the case for certain medication) can be posted to your selected pharmacy, or you will be offered a face-to-face consultation and given a printed prescription.