I’m trying to register and have uploaded my photo ID but it’s not working. What should I do?
I don’t have any photo ID. Can I still register with you?
My medical history is complicated. Can I still register?
Yes you can. You are very welcome at Practice Plus. We understand some patients have complex needs and Practice Plus is fully designed to support you. Indeed, we offer the entire spectrum of general practice primary care, ranging from pre-natal to end of life care.
I do not hold a British or European Union passport. Can I still register with Practice Plus?
The NHS in England is a residence-based system. If you are visiting the UK on a temporary basis either from within or outside the European Union or Switzerland then you cannot register with Practice Plus and you may have to pay for NHS healthcare, dependent on your circumstances.
If you have moved to the UK and hold a resident permit then you can register with Practice Plus. However we might ask you to bring your passport or resident permit to your first appointment to confirm that you are entitled to receive NHS treatment.
If you’re unsure whether or not you qualify to register with Practice Plus please contact us on 0300 130 3333 or email firstname.lastname@example.org. Alternatively you can visit https://www.nhs.uk/using-the-nhs/nhs-services/visiting-or-moving-to-england for more information.
Can anyone register with Practice Plus?
Yes. Practice Plus is here for all NHS patients. However you have to live within our practice catchment area to register with us. Visit www.practiceplus.co.uk/our-locations to find out more. Please be aware need that if you live outside the catchment of our physical locations we won’t be able to provide you with home visits. If you are unsure as to if you can register with Practice Plus, please contact us on 0300 130 3333 or email email@example.com.
Can my family use Practice Plus too?
Everyone is welcome as a Practice Plus patient. Over 16s can register online, in person at a Practice Plus surgery or over the phone by calling 0300 130 3333. Children under 16 will not be able to register online. If you have parental responsibility you will need to register your child in the surgery or over the phone. You’ll need to provide a birth or adoption certificate plus ID for the parent/guardian registering your child.
Under 16s are usually requested to have a parent/guardian with them during any consultations. However, our staff have the discretion to allow under 16s be seen without a parent/guardian present, if requested.
Can I go back to my old surgery if change my mind about registering with Practice Plus?
Yes. You can simply leave Practice Plus and re-join your old practice, or any other surgery, at any time. Be aware that a small number of practices no longer accept new patients, even if you were registered there previously. But most should be happy for you to re-register.
Do I have to leave my current surgery if I register with Practice Plus?
Yes. You can only be registered with one GP practice at any one time. So registering with us means you are leaving your old practice and joining Practice Plus instead. You are, of course, free to move to another practice at any time.
Can I try it out for free?
All NHS patients can use Practice Plus for free as long as you have registered as a patient with us. If you try us and decide you’d rather switch to another GP practice, you can do so at any time.
Do I have to pay to use Practice Plus?
No. Practice Plus is like any other NHS GP service, so there is no charge for NHS patients.